The Drync.com Wine Blog

FAQ

August 2, 2014

WHAT IS DRYNC?
Drync is a mobile software application that enables consumers to purchase wine at the moment it is most relevant to them – while they are drinking it. We enable consumers to quickly and easily purchase wines they love on their mobile phone for home delivery.

HOW DO I DOWNLOAD DRYNC? 
Drync is free and available for iPhone, iPad and Android, through Apple’s App Store and Google Play.

WHO CAN ORDER THROUGH DRYNC?
Drync currently enables wine shipments to 42 states within the US and we are moving fast to service more areas. To see if Drync is available in your area, go to “Account” in the Drync App and look for your state.

HOW DO I FIND THE WINE I’M DRINKING?
Easily! Just follow these steps:

  1. In the app tap the “d” button on any screen (see image at right).
  2. Make sure that the lighting is good, and the label fills the screen.
  3. Tap the d button again to snap the pic.
  4. Add tasting notes, ratings, tag location, and share with your friends, if you wish.
  5. Tap “continue” to match the label to a wine and add it to your cellar.

You can also text search for any product using the search tool.

WHAT IF IT DOESN’T MATCH CORRECTLY?
Most of the time we find your wine in seconds, but if it doesn’t automatically match correctly, just tap “FIX.” Here you can change the vintage or browse a list of other likely candidates for the match. Still can’t find your wine? Tap “Wine Not Here” and one of our human curators will look at your request and match it to the correct wine for you. We like it when you do this, so don’t be shy!

I’M INTERESTED IN TRYING SOMETHING NEW, HOW DO I DISCOVER NEW WINES?
Drync features “Collections” of expert-curated wines suggestions for you to peruse. Wines are categorized by flavor profiles, regions, featured experts and other themes (20 Under $20, Wine Collection Starter Kit, and Pure Pinot Power are some of our most popular). You can also peruse what your friends and other users are drinking, by going to the Activity Feed.

HOW DO I SEE MY FRIENDS IN MY ACTIVITY FEED?
Step one is to authenticate with Facebook. If you did  not do this originally, then sign out and log in with Facebook. Encourage your friends to do the same. Any of your friends on Facebook who have the Drync app and have authenticated with Drync will appear in your “Friends” feed.

HOW DO I EARN AND USE CREDITS WITH DRYNC?
Sign into the website and go to http://www.drync.com/invite to obtain your personal invite link and share it with friends. Your friends will receive a credit in their account, and when a friend’s first purchase is completed and shipped, a credit will be also applied to your account. Offers are subject to change and credit values will be awarded based on the offer that is current at the time of purchase. For details about our current credit program and to see how much credit you have in your account, go to the invite page. For more information about credit, see Drync Terms of Use

HOW DO I JOIN DRYNC THROUGH A FRIEND’S PERSONAL LINK?  
When you receive an invite link, you will be directed to a special sign up page on the web, where you can authenticate with Facebook, or create your own username and password. When you download the app for iPhone, iPad or Android, and log in with the same credentials, a credit will be added to your account and applied to your first order.

WHAT’S MY CREDIT BALANCE?  
You may view your balance online at any time when you are logged into the Drync website by going to the invite page.

HOW DO I SYNC MY WINES BETWEEN DEVICES>
Please ensure you are signed into the same account (email address and password) across any device you want to use. This includes iPhone, iPad, Android, and Drync.com. Your wines will automatically sync if you are using the same account.

HOW IS THE WINE DELIVERED?
Once you have made a purchase, we will send you an email confirmation. This conformation contains your unique tracking number, which you can use to track your purchase at https://www.fedex.com/fedextrack/.

Please note, during extreme heat during the summer months, or extreme cold during the winter months, we may hold shipments to your area here in our warehouse. If this is a problem due to a time sensitive package, please email us.

DO I NEED TO BE PRESENT TO ACCEPT THE DELIVERY?
You, or a representative age 21 years or older, must be present to receive and sign for the package. We provide tracking information to help you coordinate. If you work out of home during the day, you may wish to have the package shipped to your offices to ensure someone is present to receive it.

WHAT IS YOUR VINTAGE SUBSTITUTION POLICY?
In some situations, a particular vintage may be sold out. At the top of the ‘Checkout’ page in the Drync app, there is a checkbox entitled ‘Allow Vintage Substitutions.’  If this box remains CHECKED and the vintage you ordered is unavailable, we will automatically substitute a different vintage (usually more current). We will send a courtesy email to you if the bottle price is over $30.

If you have UNCHECKED the box, meaning you do NOT want us to substitute the vintage, and the wine is $30/bottle or more, we will NOT automatically substitute the vintage. Instead, we will let you know what other vintages are available and give you to option to proceed or remove the wine from your order.

Wines priced under $30 may be substituted without notification by our fulfillment team regardless of whether the ‘Allow Vintage Substitutions’ box is checked.

MY WINE IS DAMAGED OR BAD. WHAT DO I DO? 
If your product was damaged during transit, we will happily replace the wine, or reimburse you.  We may require you to hold on to the damaged item(s) and/or submit photos of the travesty while we process a damage claim with the carrier.  Please contact us before disposing of any damaged items.

It is an unfortunate thing, but sometimes wine does get tainted before it leaves the winery. The most talked about is “corked” wine. It is an unfortunately thing, but if you happen to receive a tainted bottle of wine, please hold onto what’s left and contact us. For fastest results, contact us via feedback@drync.com and include your order number.

I HAVE ANOTHER QUESTION. HOW DO I CONTACT YOU?
You may email us at feedback@drync.com, or call our customer service line at 1-877-871-6226. Customer service is available Monday-Friday from 9am-5pm EST. If you call outside of that those hours, you may leave a message and we will return your call within 24 hours.