The Drync.com Wine Blog
February 24, 2014
WHAT IS DRYNC?
Drync is a mobile software application that enables consumers to purchase wine at the moment it is most relevant to them – while they are drinking it. We enable consumers to quickly and easily purchase wines they love on their mobile phone for home delivery.
HOW DO I DOWNLOAD DRYNC?
WHO CAN ORDER THROUGH DRYNC?
Drync currently enables wine shipments to 42 states within the US and we are moving fast to service more areas. To see if Drync is available in your area, go to “Account” in the Drync App and look for your state.
HOW DO I FIND THE WINE I’M DRINKING?
Easily! Simply take a picture of the front label with the app. We will match the image to our database. You can also text search for any product using the search tool.
WHAT IF IT DOESN’T MATCH CORRECTLY?
Most of the time we find your wine in seconds, but if it doesn’t automatically match correctly, just tap “FIX.” Here you can change the vintage or browse a list of other likely candidates for the match. Still can’t find your wine? Tap “Wine Not Here” and one of our human curators will look at your request and match it to the correct wine for you. We like it when you do this, so don’t be shy!
I’M INTERESTED IN TRYING SOMETHING NEW, HOW DO I DISCOVER NEW WINES?
Drync features “Collections” of expert-curated wines suggestions for you to peruse. Wines are categorized by flavor profiles, regions, featured experts and other themes (like Low Cal, or 20 Under $20). You can also peruse what your friends and other users are drinking, by going to the Activity Feed.
HOW DO I SEE MY FRIENDS IN MY ACTIVITY FEED?
Step one is to authenticate with Facebook. If you did not do this originally, then sign out and log in with Facebook. Encourage your friends to do the same. Any of your friends on Facebook who have the Drync app and have authenticated with Drync will appear in your “Friends” feed.
HOW DO I EARN AND USE CREDITS WITH DRYNC?
HOW DO I JOIN DRYNC THROUGH A FRIEND’S PERSONAL LINK?
When you receive an invite link, you will be directed to a special sign up page on the web, where you can authenticate with Facebook, or create your own username and password. When you download the app for iPhone, iPad or Android, and log in with the same credentials, a credit will be added to your account and applied to your first order.
WHAT’S MY CREDIT BALANCE?
You may view your balance online at any time when you are logged into the Drync website by going to the invite page.
WHAT ARE YOUR SHIPPING CHARGES?
Shipping is free for orders of 12 bottles, or more. For 2-btl orders, shipping costs $10.99; for 4-btl orders, it is $14.29; and for 6-btl orders it is $20.49.
HOW IS THE WINE DELIVERED?
Once you have made a purchase, we will send you an email confirmation. This conformation contains your unique tracking number, which you can use to track your purchase at https://www.fedex.com/fedextrack/.
Please note, during extreme heat during the summer months, or extreme cold during the winter months, we may hold shipments to your area here in our warehouse. If this is a problem due to a time sensitive package, please email us.
DO I NEED TO BE PRESENT TO ACCEPT THE DELIVERY?
You, or a representative age 21 years or older, must be present to receive and sign for the package. We provide tracking information to help you coordinate. If you work out of home during the day, you may wish to have the package shipped to your offices to ensure someone is present to receive it.
WHAT IS YOUR VINTAGE SUBSTITUTION POLICY?
In some situations, a particular vintage may be sold out. At the top of the ‘Checkout’ page in the Drync app, there is a checkbox entitled ‘Allow Vintage Substitutions.’ If this box remains CHECKED and the vintage you ordered is unavailable, we will automatically substitute a different vintage (usually more current). We will send a courtesy email to you if the bottle price is over $30.
If you have UNCHECKED the box, meaning you do NOT want us to substitute the vintage, and the wine is $30/bottle or more, we will NOT automatically substitute the vintage. Instead, we will let you know what other vintages are available and give you to option to proceed or remove the wine from your order.
Wines priced under $30 may be substituted without notification by our fulfillment team regardless of whether the ‘Allow Vintage Substitutions’ box is checked.
MY WINE IS DAMAGED OR BAD. WHAT DO I DO?
If your product was damaged during transit, we will happily replace the wine, or reimburse you. We may require you to hold on to the damaged item(s) and/or submit photos of the travesty while we process a damage claim with the carrier. Please contact us before disposing of any damaged items.
It is an unfortunate thing, but sometimes wine does get tainted before it leaves the winery. The most talked about is “corked” wine. It is an unfortunately thing, but if you happen to receive a tainted bottle of wine, please hold onto what’s left and contact us. For fastest results, contact us via email@example.com and include your order number.
I HAVE ANOTHER QUESTION. HOW DO I CONTACT YOU?
You may email us at firstname.lastname@example.org, or call our customer service line at 1-877-871-6226. Customer service is available Monday-Friday from 9am-5pm EST. If you call outside of that those hours, you may leave a message and we will return your call within 24 hours.