What is Drync?
Drync is a Boston-based mobile software application that enables consumers to purchase wine at the moment it is most relevant to them – while they are drinking it. We enable consumers to quickly and easily purchase wines they love on their mobile phone for home delivery.
How do I get Drync on my iPhone?
Drync is free and available through Apple’s app store. Drync is currently only available for, and must be accessed through, iPhone. Click here to download Drync.
When will Drync be available in my area?
Drync is currently available in 42 states within the US. We are moving as fast as we can to deliver to Drync users nationwide. Because we are expanding our network our ship to states are constantly changing. To see if Drync is available in your area check under “Account” Drync App. Contact us at email@example.com to be notified when Drync is available in your state.
When will Drync be available on Android?
We are currently working on and Android app, which we expect to launch before December 20, 2013.
Will Drync be available for other mobile devices?
Yes. We are currently working on developing other platforms, and expect to release them soon.
How do I find the wine I’m drinking?
Easily! Simply take a picture of the front label with the app. We will match the image to our database.
We also feature wine lists that you may search, browse and filter to find a new wine.
What if it doesn’t make a match?
Submit a request to us and we will have one of our wine professionals personally search for the wine for you. If it is distributed in your state and available for sale, we will find it and notify you. If it is not, we will complete the wine details for you and notify you if the wine becomes available.
When I try to change the vintage of the wine I’m searching for, only a few years come up. Where are the others?
If your wine is matched with the wrong date, the “change vintage” button allows you to browse other vintages in our system. Vintages available for purchase will be listed next to a “$” (dollar symbol). If the vintage you are looking for is not listed, the wine from that year is currently unavailable.
What is the “Drink By” date mean?
This date refers to the year by which you should enjoy your wine, recommended according to the type of wine purchased (red/white/sparkling), and its individual aging potential.
What is your delivery charge?
Shipping is free for orders of 12 bottles or more and we charge a flat rate of $9.99 for shipments of 2 bottles, $12.99 for 4 bottle orders and $18.99 for 6 bottle orders.
How is the wine delivered?
Once you have made a purchase, we will send you an email confirmation. This conformation contains your unique tracking number, which you can use to track your purchase at https://www.fedex.com/fedextrack/.
Do I need to be present to accept the delivery?
You or a representative age 21 years or older must be present to receive the package. We provide tracking information so that you may coordinate, but some people prefer to have wine shipped to their offices to ensure they are present to receive it.
I received damaged or corked bottles. How should I proceed?
If you received products that were damaged during transit, we will be happy to replace them. We may require you to hold on to the damaged items and/or submit photos of the travesty while we process a damage claim with the carrier. Please contact us before disposing of any damaged items.
It’s an unfortunate thing with wine that some bottles are “corked”. If you happen to receive a “corked” bottle, please hold onto what’s left and contact us. For fastest results, contact us via firstname.lastname@example.org and include your order number.
I have another question. How do I contact you?
You may email us at email@example.com or call our customer service line at 1-877-871-6226. Customer service is available Monday-Friday from 9am-5pm EST. If you call outside of that those hours, you may leave a message and we will return your call within 24 hours.